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HP Recommended
LaserJet MFP M277dw
Microsoft Windows 10 (64-bit)

Where can I buy the clear mylar strip that goes under the automatic document feeder (ADF) to keep the paper from jamming and to protect the ADF glass strip on the left side of the printer?  My strip has had it and it creates lines when I scan to copy, fax or scan to PDF using the ADF feature.  Flatbed scans are clear.  I removed the clear mylar strip, trimmed the sticky edge and re-taped back a a little off- to move the rubbed out sections out of the way - fixed the vertical line problem but I would like to order replacements of this piece to change out when they get worn.  HP Chat says we can't buy anything for this printer because it's no longer made (big surprise); but it's a nice printer, and still expensive even used on Amazon, and why should i have to buy a whole new printer (landfills don't need this) when all I need is a clear plastic strip?  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I came up with my own CHEAP solution - I got a clear tablet screen protector and used my paper cutter to cut a strip like the original clear strip on the printer, and placed in on that scanning section.  CLEAR copies again!  Yay!

View solution in original post

4 REPLIES 4
HP Recommended

I don't even know if they have a name - if someone knows the name of those strips, maybe I'll have better luck ordering from an online store - a compatible strip is fine if HP wont' sell me one.

HP Recommended

That part is not currently available,  but will  be soon according to my contacts at HP. We have been pushing for this for months. I have the part number somewhere and will post on when I find it.

 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thanks for this.  I hope your contacts are correct.  It's ridiculous to have this big a problem of such a small part.

HP Recommended

I came up with my own CHEAP solution - I got a clear tablet screen protector and used my paper cutter to cut a strip like the original clear strip on the printer, and placed in on that scanning section.  CLEAR copies again!  Yay!

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