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01-30-2020 12:20 PM
Where can I buy the clear mylar strip that goes under the automatic document feeder (ADF) to keep the paper from jamming and to protect the ADF glass strip on the left side of the printer? My strip has had it and it creates lines when I scan to copy, fax or scan to PDF using the ADF feature. Flatbed scans are clear. I removed the clear mylar strip, trimmed the sticky edge and re-taped back a a little off- to move the rubbed out sections out of the way - fixed the vertical line problem but I would like to order replacements of this piece to change out when they get worn. HP Chat says we can't buy anything for this printer because it's no longer made (big surprise); but it's a nice printer, and still expensive even used on Amazon, and why should i have to buy a whole new printer (landfills don't need this) when all I need is a clear plastic strip?
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01-30-2020 04:22 PM
That part is not currently available, but will be soon according to my contacts at HP. We have been pushing for this for months. I have the part number somewhere and will post on when I find it.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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