I am retired from an electrical utility. I was involved in the maintenance and repair of automated equipment in that field. I am a self-taught computer troubleshooter as a hobbyist that began as an off-shoot of my troubleshooting as a technician. Since I am from an older generation, I was introduced to computers as part of my job as a technician and then received a degree in Business Management and Computer Technology . I joined the HP forums in 2008 and began helping users of the forums in troubleshooting hardware and Windows problems.