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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-12-2017 10:16 PM

HP Recommended

Will 2457-65015-010 work between a HDX 7000 and an EagleEye III camera?  Or do you need to use 2457-23180-010?

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-13-2017 10:34 AM

HP Recommended

Hello Peter,

welcome to the Polycom Community.

The cable is:

 

2457-23180-010 HDCI(M) to HDCI(M) 10m camera cable for EagleEye HD/II/III  to Polycom HDX and RealPresence Group Series. 2nd HDX HDCI input requires external PS (8200-23390-040, supports only EEIII).  Limited support for EE View camera (videoandcontrol, no audio).

 

I am unable to find 2457-65015-010 in a current list.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-13-2017 10:34 AM

HP Recommended

Hello Peter,

welcome to the Polycom Community.

The cable is:

 

2457-23180-010 HDCI(M) to HDCI(M) 10m camera cable for EagleEye HD/II/III  to Polycom HDX and RealPresence Group Series. 2nd HDX HDCI input requires external PS (8200-23390-040, supports only EEIII).  Limited support for EE View camera (videoandcontrol, no audio).

 

I am unable to find 2457-65015-010 in a current list.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-16-2017 04:48 PM

HP Recommended

The 2 different cables mentioned in this message are the same except for the logo that is used on the over mold at the connector.  One has the old 'triangle' logo whereas the other has the 'circles' logo.

 

All HDX products and accessories are end of sale, but inventory remains in the supply chain, thus there maybe confusion on the ones targeted for HDX (old logo) and the ones targeted at the Group Series (circle logo).

Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.