CX7000 compatibility with Trio 8800

[Anonymous]

Hello!

We have recently deployed a Trio 8800 system with Visual+, that now fails to communicate on video with our existing CX 7000 series. Irrespective of from which end the call is initiated, the video does not show on either side. The audio part works well.

For CX 7000, software details are:

System Model:  Polycom CX 7000

Serial Number:  FA12122017CED1

HW version: 2.0.0

SW version: 1.1.0.5377

Image version: 20120830.5377

Lync version: 4.0.7577.4087

For Trio 8800, these are:

Phone Model: Real Presence Trio 8800 with Visual+

Part Number: 3111-65290-001 Rev:A

UC Software Version: 5.4.4.7776

Updater Signature: Release

Many thanks in advance.

Imran

[SteffenBaierUK]

Hello Imran,

welcome to the Polycom Community.

Not knowing anything about your LYNC / Skype Infrastructure but the CX7000, according to its data sheet , is only LYNC 2010 compatible and the Trio only LYNC 2013 upwards.

The Trio supports LYNC / Skype for Business SVC where the CX7000 only supports the H.264. You could probably have a LYNC 2010 pool and federate this with a LYNC 2013 or Skype for Business pool.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Hello Steffen.

Thanks for your reply; much appreciated.

We are using Microsoft Lync 2013 server for our regular environment. The only odd one now is the CX 7000. I had been informed that there is a newer software version available now for CX 7000 (ours is version 1.1.0.5377), which we will try to apply.

Keeping my fingers crossed.

Imran

[SteffenBaierUK]

Hello Imran,

Version 1.2.0 on the CX7000 added Microsoft Lync Server 2013 support so you should be ok.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services