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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-12-2016 10:49 AM

HP Recommended

Hello:

 

When using the CX7000 to share content to others over cloud video conferencing (BlueJeans), sharing PC content shows both screens to remote participants.  When dialing other CX7000 units, only the content monitor is displayed.

 

Is there a way to disable what seems to be All Monitors during sharing?

 

TIA.

1 REPLY 1

‎02-13-2016 03:52 AM

HP Recommended

Hello jerake,

welcome to the Polycom Community.

This may be a simple interoperability issue as the CX7000 is officially only certified for Lync 2010 and Lync 2013.

 


In addition it is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

I had a quick check in our internal database but could not find anything similar so the next step would be to raise a Support Ticket via your Polycom reseller.


Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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