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HP Recommended

Hi,

 

I'm trying to connect a Group 500 to it calendaring service but I get an invalid user, password or domais message.

First I was facing problems to point to the right server I was trying https://outlook.office365.com/EWS/Exchange.asmx. After that I treid only outlook.office365.com and it found a server.

But now I'm getting the message error related to the user, password or domais. I already tried many combination and I have this calendar working fine on lync client with same credentials.

 

I would like to know if it is possible to register for calendaring service with an Exchange Online account. Reading the Administrator Guide I only found information regarding Exchange Server 2010 and 2013.

 

RealPresence Group 500

HW Version: 15

Release - 4.3.2-260007

 

Regards,

Fabio

4 REPLIES 4
HP Recommended

Hello Fabio,

welcome back to the Polycom Community.

To my knowledge we do not currently support in existing software versions Office 365.

 

I can only advise you to work with your Polycom reseller to get access to a Polycom sales Engineer so they can discuss any planned roadmap.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi,

 

I am having the same issue like fabio.rigotto. 

 

But I am not use office365 service. All exchange and Skype for Business are On-premises setup. 

 

I successfully registered to the Skype for business server as SIP. Now I wish to register the calandering service, but I have the same issue like fabio.rigotto. 

 

RealPresence Group 500

HW Version: 18

Release - 5.0.2-290015

 

Thanks

HP Recommended

Hello qlouis76,

I already replied => here <= to your other post as this post discussed Office365.

 

Always ensure to check the release notes as they would state what kind of support is included in the version you are interested in.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Good day,

 

I'm trying to configure calendaring service for Exchange Online on a Group 500 and I got an "Unable to locate the server" message. I'm trying with auto discover and by typing the Exchange Server name and I'm getting the same result.

 

On the other hand SIP is enabled and succesfully registered and Directory Server is also registered.

 

I'm using software version 6.1.7, in which I understand this is supported.

 

Thank you and best regards,

 

Francisco

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.