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HP Recommended

I am not able to find any call details in Call Detail report, can some help me on this & please find the below details and attached image of VEP.

 

Model: VSX 7000A (128)
Software Version:Release 9.0.6.1 - 29Sep2010 12:56
Boot UI Version: 0.9.7B.17

8 REPLIES 8
HP Recommended

You may have a Java issue.  Java 7 does display the CDR correctly but Java may not.

If you hit 'Save' is the exported file viewable?

Another possibility may be a corrupt file. A factory software reload will be required if so.

HP Recommended

No call details will be saved if the 'Call Detail Report' check-box is not ticked.

This check-box is located in the 'Admin Settings' / 'System Setting' / 'call settings' section of the web interface.

HP Recommended

Hi,

 

1. We have totally 7 codec in that 6 works fine only this particular codec is not showing the CDR.

2. Call detail report box is checked under admin settings

 

Sincerely,

Mahesh Kumar

HP Recommended

Hi Ken,

 

     We have totally 7 codec in that 6 works fine only this particular codec is not showing the CDR.

 

Sincerely

Mahesh Kumar

HP Recommended

you can try to access it using a direct object reference.

for instance, if your unit is on LAN address: 192.168.0.2 the you should go to: http://192.168.0.2/localcdr.csv

for the archive report you can go to: http://192.168.0.2/localcdr_archive.csv

 

HP Recommended

Yes, by using http://192.168.0.2/localcdr.csv and http://192.168.0.2/localcdr_archive.csv i got the CDR but from past 25 day's report is not available and why it is not working when i go from utilites - call detail report is there any issue with codec or webinterface....

HP Recommended

are you saying that the report is missing information that should be there?

HP Recommended

No, when i go through using direct link http://192.168.1.2/localcdr.csv it pop up with excel small window to open, after i open the excel sheet i can see the details till 17th of September not till date.

 

But when i login to the IP and give user name and password , click on utilities and call detail report its appearing empty, is there any reason for this.

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