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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

We have a Polycom RMX 4000,CMA, and VBP5300LF. When connecting  a laptop outside our network with Real presence desktop to another PC with real presence desktop that is on our internal network we can connected but cannot see video.Both system are registered in the CMA and we are using H323 protocol. Calling from the outside 192.168.0.0 address to a NATed 74.203.X.X internal addres, the VBP is the 10.60.60.0 address. Please help with any ideas. The VBP log show:

May 23 15:24:35 2014 VBP mand: Call ID 62 192.168.101.98->10.60.60.126: Call complete.  No MOS score
 generated, codec unsupported.  Remaining active calls=1.
May 23 15:24:35 2014 VBP mand: Advanced MOS (v1.5);STR=1400858662;STP=1400858675;Call ID=62;src=192.
168.101.98;SDD=unk;DST=10.60.60.126;DDD=unk;
May 23 15:24:35 2014 VBP mand: Advanced 2MOS (v1.5);STR=1400858662;Call ID=62;SRCP=3232;DSTP=11078;I
FACE=eth1;SDD=unk;ORIGIN=1;CODEC=244;SEND-Ssrc=1C0DEE9F;RECV-Ssrc=18DF0CCD;ALGIP=192.168.101.98;ALGP
=16502;RTT=NA;INVITE=0;RING=0;BYE=0;
May 23 15:24:35 2014 VBP mand: Ending call ID 62 between 192.168.101.98 and 10.60.60.126.  MOS scori
ng is enabled.  Remaining active calls=1.
May 23 15:24:35 2014 VBP mand: Call ID 61 192.168.101.98->10.60.60.126: Call complete.  No MOS score
 generated, codec unsupported.  Remaining active calls=0.
May 23 15:24:35 2014 VBP mand: Advanced MOS (v1.5);STR=1400858661;STP=1400858675;Call ID=61;src=192.
168.101.98;SDD=unk;DST=10.60.60.126;DDD=unk;
May 23 15:24:35 2014 VBP mand: Advanced 2MOS (v1.5);STR=1400858661;Call ID=61;SRCP=3230;DSTP=11076;I
FACE=eth1;SDD=unk;ORIGIN=1;CODEC=118;SEND-Ssrc=1387210A;RECV-Ssrc=13D1103B;ALGIP=192.168.101.98;ALGP
=16500;RTT=NA;INVITE=0;RING=0;BYE=0;
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