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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

Failure in the video camera, and the sound of the equipment, both stopped working, it has the latest version of it, and it has been tested in poly and zoom mode, but it does not show the video.

Model: StudioX50
Hardware Version: 2
Software Version: 3.7.1-354025

1 REPLY 1
HP Recommended

Hello @jorgenino ,

 

Welcome to the Poly Community.

 

It would be great to find out what provider mode was this tested with and/or was this in device mode? 

Is this a day 1 issue or only something that recently happened?

 

I would suggest you work with the Poly support team in your region.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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