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- Can the 3.5 MM audio jack in Studio X50 be used for external...

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12-30-2024 08:41 AM
Poly Studio X50 with latest 4.4 firmware
In Teams Mode with the latest Teams app applied.
We are having a muilti site Teams meeting where a presenter will be in one of the rooms at a podium beside the X50. They may be walking around a bit too. We think it will be distracting if the guests in that room are chatting or making noise, so we want to have the presenter use a separate MIC. We have a few different wireless 3.5 MM mics, but are having trouble gettng them working so the sound is heard in the Teams meeting.
On the Studio X50's web interface, we have gone to Audio/Video into the Audio section. The default for the Playback Options was Playback to All Locations so we plugged in the 3.5 MM MIC. We can hear the external 3.5 MM MIC as though it is using the Poly as a speaker. However, the Teams Meeting participants are still hearing the built in MIC on the Poly. We tested this by taking the MIC out of the room and having the presenter speak into the MIC. The people in the room could hear the presenter from the Studio X50 speakers, but people in the remote site could not hear them. They could still hear the people in the room.
Even selecting Playback to Far Site or Playback to Far Site, Mute Controller did not send the audio from the 3.5 MM jack into the Teams Meeting.
Is this just another one of the features that only works in Poly mode and not Teams Mode? Is there an option for an external MIC (preferably wireless) that will work for this setup like a USB MIC?
Solved! Go to Solution.
Accepted Solutions
12-30-2024 09:59 AM
Hello @JordanNolan ,
Welcome back to the HP Poly community.
From our Video FAQ:
-
Aug 13, 2024 Question: Is there a guide or overview for Supported and compatible peripherals for a G62, G7500, or Poly Studio X family?
Resolution: Please check >here<
From this:
Audio peripherals supported in Microsoft Teams Rooms mode on Studio X systems
Audio Device |
Poly Studio X72 |
Poly Studio X70 |
Poly Studio X52 |
Poly Studio X50 |
Poly Studio X30 |
---|---|---|---|---|---|
Poly Expansion Microphone (1 microphone supported) |
Supported |
Supported |
Supported |
Supported |
Not supported |
Poly IP Table microphone |
Supported |
Not Supported |
Not Supported |
Not Supported |
Not Supported |
Poly IP Ceiling microphone |
Supported |
Not Supported |
Not Supported |
Not Supported |
Not Supported |
Poly Trio C601
(1 supported) |
Supported |
Supported |
Supported |
Supported |
Supported |
3.5 mm Audio Input |
Not Supported |
Not Supported |
NA |
Not Supported |
NA |
3.5 mm Audio Output |
Supported |
Supported |
NA |
Supported |
NA |
Creative Labs Sound Blaster PLAY! 3 USB DAC Amp and External Sound Card USB Type-A to 3.5 mm audio adapter |
Not compatible |
Not compatible |
Compatible |
Not compatible |
Not compatible |
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
12-30-2024 09:59 AM
Hello @JordanNolan ,
Welcome back to the HP Poly community.
From our Video FAQ:
-
Aug 13, 2024 Question: Is there a guide or overview for Supported and compatible peripherals for a G62, G7500, or Poly Studio X family?
Resolution: Please check >here<
From this:
Audio peripherals supported in Microsoft Teams Rooms mode on Studio X systems
Audio Device |
Poly Studio X72 |
Poly Studio X70 |
Poly Studio X52 |
Poly Studio X50 |
Poly Studio X30 |
---|---|---|---|---|---|
Poly Expansion Microphone (1 microphone supported) |
Supported |
Supported |
Supported |
Supported |
Not supported |
Poly IP Table microphone |
Supported |
Not Supported |
Not Supported |
Not Supported |
Not Supported |
Poly IP Ceiling microphone |
Supported |
Not Supported |
Not Supported |
Not Supported |
Not Supported |
Poly Trio C601
(1 supported) |
Supported |
Supported |
Supported |
Supported |
Supported |
3.5 mm Audio Input |
Not Supported |
Not Supported |
NA |
Not Supported |
NA |
3.5 mm Audio Output |
Supported |
Supported |
NA |
Supported |
NA |
Creative Labs Sound Blaster PLAY! 3 USB DAC Amp and External Sound Card USB Type-A to 3.5 mm audio adapter |
Not compatible |
Not compatible |
Compatible |
Not compatible |
Not compatible |
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN