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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

We have Trio 8800s and Group 500s in our environment. With Trio 8800 we are able to search for a user from the Exchange directory and do a direct video call on SIP dial with RealConnect. The same does not seem to work or can be done for our Group 500s. I've changed the dialing preference from IP H.323 to SIP and vise versa with no success. Does the Group 500 not support direct dialing of Teams users? It is silly to need to schedule a teams meeting via Outlook just to video call one person ad-hoc.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @ 

no, adhoc Teams calls via RealConnect are not possible, you need a native Teams device.

Wondering why your Trio does?! Is it in Teams mode? 

View solution in original post

3 REPLIES 3
HP Recommended

Hello @Midnite8 ,

 

Welcome back to the Poly Community.

 

In order to help us volunteers not having to ask questions over and over and get all details in the 1st post, I suggest you check the communities Must Read First and the FAQ reference as we state the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi @ 

no, adhoc Teams calls via RealConnect are not possible, you need a native Teams device.

Wondering why your Trio does?! Is it in Teams mode? 

HP Recommended

Lol.  I was thinking the same thing!  

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