• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

Hi. I cant update firmware on my HDX7000.

 

Current versions:

Software Version:Release - 3.0.4_ne-20259
  
Model:HDX 7000 HD
Hardware Version:

C

 

I tried update FW wia browser to verion 3.1.0 but I got a message "The software update package is not compatible with the model you are trying to update. Please obtain a compatible software update package, and then try again."

Tried update via USB stick with txt file incl. serian and update key - the same.

 

 

What I do wrong ?

5 REPLIES 5
HP Recommended

The software version you have on the machine is a Non-Encryption version  of the software and you will only be able to load non-encrypted software on it.  This software is generally used only in Russia so I do not know how it got loaded on your system.

 

If you are fine not having AES encryption available on your system you can continue to use the NE version of the software.

 

If this loaded by mistake and you want to use AES please contact service for assistance as this is not something that can be 'fixed' in the field.

HP Recommended

The system was baught in Ukraine, so Russia or CIS version of software is corrent for our locale.

But where I can get unencrypted version of software for HDX 7000

HP Recommended

The x_ne versions are is in the EMEA section:

http://support.polycom.com/PolycomService/support/emea/support/video/hdx_series/hdx7000.html

Take these ones labeled Russia Only.

 

WBR

HP Recommended

Thanks, I'll try it!

HP Recommended

You can not load encrypted software on a system which has non-encrypted software on it.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.