• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

I have Polycom RPG 500

RealPresence Group 500

System Software : Release - 4.0.0.1-70908

 

We use a VPN connection to join our main conference room now we have to change the firewall and allowed all required ports as mention in Screen-Shots but facing an issue that calls get dialed successfully but at the main conference room side, AUDIO/VIDEO not received however on VPN dial side AUDIO/VIDEO both received.

 

We use Barracuda F80 now and it works fine on F280. 

 

 

 

 

1 REPLY 1
HP Recommended

Generally a condition like this indicates that the local firewall is not allowing H.323 packets thru.  Would recommend talking to the firewall vendor and/or your IT folks to make sure the firewall is configured to pass H.323 (or SIP) protocols.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.