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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎10-26-2023 10:47 PM - edited ‎10-26-2023 10:50 PM

HP Recommended
Product: Poly G7500

Hey all, just wondering is anyone else is experiencing this issue.  Case has been raised with HP Steffen.
When rebooting a G7500 in MS Teams Mode, with current 4.1.0_00-180034 firmware and a device is plugged into the content input on the G7500, it seems to want to automatically display when booting up.

The options to turn off auto HDMI display are selected through the MTRoA Teams App and also through the Video Inputs on the G7500 web interface.

I have tried it with a couple of G7500s, factory reset, previous firmware, and it still does it.
It is a little annoying, as I have some rooms that connected to a Crestron DMPS and so are constantly sending blank video to the G7500, so if the unit happened to reboot then all they see is a black screen until they manually deselect the sharing button on the TC8.

Am I the only one with this problem?

I have also tried it with a laptop, and has the same issue as when the DMPS is connected.

Tags (1)
2 REPLIES 2

‎10-27-2023 01:20 AM

HP Recommended

Hello @ChrisAdc ,

 

welcome back to the HP Poly community. I am not aware of a ticket with you but please remember I am just a volunteer in this community.

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-29-2023 11:00 PM

HP Recommended

Sorry, forgot the comma.  Just letting you know I had already raised a case, so you didn't have to do the usual, "raise a case" etc.  

Just seeing if others have experienced the same issue.

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