Crackling in new X50 installs while in content mode.

BB_AVI · ‎11-16-2023

I have been installing X50s in multiple conference rooms and have been experiencing some crackling coming out of the sound bar while in content mode. Any information to help address this issue would be appreciated since these rooms are in high use.

SteffenBaierUK · ‎11-16-2023

Hello @BB_AVI ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come.

Please do not simply edit the original post but reply with the versions.

to answer you roriginal question most likely the same that can be found >here<

Please work with our support organization in your region.

Details on how to contact us are in my signature

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

KOK8 · ‎12-03-2023

Hi

In my company we had some crackling in one of our x50 - we tried changing cables, but no luck - after a factory reset the crackling is gone (fingers crossed for the weeks to come).

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