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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello all,

 

Been reading through the release notes for 4.0.2 and unless I've missed it, I've not seen any reference to this recent issue being resolved.

 

Anyone tried this release yet and can confirm the audio problem is resolved?

 

If this does fix the issue what will the user experience be with the audio gain still being set to 14-18db?

 

Thanks

2 REPLIES 2
HP Recommended

Hello @FlashPan ,

 

Welcome back to the Poly Community.

The 4.0.2 release only states what has been addressed. The Audio change from the Microsoft side, therefore, did not make it into the 4.0.2 release.

 

We will address this in the 4.1 release and the audio level will be lowered to the previous level vi a the update itself so no user action required.

 

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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HP Recommended

Thanks Stefan,

 

I recall you said the fix would be in 4.1 but was expecting that to be the next release and not 4.0.2, so just thouth good to ask.


Cheers again

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.