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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello Poly Community 🙂

I need to downgrade my Poly Studio x30 due to the fact, that after the recent Firmware upgrade i can't access the Secondary Network settings (Wi-Fi).

Therefore, I prepared a USB-Stick with the last available Firmware (Poly Studio X Software 3.1.3-220008).

I tried it with the tar.gz, also unzipped.

With 2 USB-Sticks and different USB File systems (Fat32 and NTFS)

Also, I switched the provider to Poly & Zoom.

 

~~ I am running the Poly Studio x30 in Zoom Room mode

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @PeterSilie ,

 

Welcome to the Poly Community.


Using a Poly Studio X in a certain partner mode restricts the capabilities. I believe we discussed a similar issue >here<.

 

If the REST API does not work for you did you ensure you press the reset button after powering on the Studio X as described in the admin guide with a USB stick present?

 

If this fails simply open a support ticket with our team in your region.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello @PeterSilie ,

 

Welcome to the Poly Community.


Using a Poly Studio X in a certain partner mode restricts the capabilities. I believe we discussed a similar issue >here<.

 

If the REST API does not work for you did you ensure you press the reset button after powering on the Studio X as described in the admin guide with a USB stick present?

 

If this fails simply open a support ticket with our team in your region.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

The downgrade option should be provided with Poly Lens.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.