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HP Recommended

Hello,

I have g7500 with E70 (all up to date as of 4.15.2022) - I find every now and then the E70 offline with the physical lens shutter closed (e.g. I see the red ban sign instead of the lenses).

 

I would like to troubleshoot this my self first, before I engage support. I am not able to get the camera to close the shutter in normal operation - codec sleep doesn't do it. The only way I can get the shutter to close is if I power cycle it and USB cable is unplugged. Activating camera privacy doesn't do it either. I am also not finding detail manual for this unit.

 

So the question is:

What can trigger the the camera shutter close on the e70?

3 REPLIES 3
HP Recommended

Hello @SVS ,

Stating the up-to-date software does not help others when finding this post in days, weeks, months, or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id.

The same is applicable for other providers if this is a functionality of the device being used.

Therefore the different community sections may contain a post or FAQ on how to find this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

With date stamp, it isn't that hard to find the version number. 

For the lazy ones:

G7500 - 3.10.0-362035

E70 - 1.3.0.246012

HP Recommended

Hello @SVS 

 

people trying to help you should not have to search around for the details. This is all outlined in the ReadMe1st so it is a basic requirement.

 

Thanks for updating your original post

 

Best Regards

 

Steffen Baier

 

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.