• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!

‎11-27-2024 11:18 PM

HP Recommended

We tried to change the camera name of E70 installed together with G7500 running MTR mode, any changes doesn't reflect on the camera controls while in teams call.

 

Device details:
G7500 - Software version: 4.4.0

E70 - Software Version: 1.11.0

 

anyone encountered the same issue? or maybe this is a "limitation" as of now?

Reply
5 REPLIES 5

‎11-27-2024 11:22 PM

HP Recommended

Hello @Pot-Pot ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the Partner application version you use. We assume Microsoft Teams.

 

This is important, especially in the future, when someone finds this post in days, months, or years.

 

Please do not simply edit the original post but reply with the versions.

 

In the FAQ or the Read 1st section, we remind users why this is important.

 

Did you update the G7500 and the Touch Panel to the same version? 

 

Any issue with the Partner Application should usually be reported back to the Provider of the Application as this is using their Platform and they would be the ones to be able to change it if they can.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No

‎11-28-2024 04:20 AM

HP Recommended

Hello @Pot-Pot ,

 

Do you mean the Teams Application Camera Name?

 

SteffenBaierUK_1-1732792726443.png

The above is what the Microsoft Android Application shows when one or multiple cameras are attached.

SteffenBaierUK_2-1732792761991.png

The above are the camera names when swiping from the right on the TC Touch Panel using the Poly Camera Control.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No

‎11-28-2024 07:57 PM

HP Recommended

Hi @SteffenBaierUK,

 

this is exactly what im referring to, can we rename these?

PotPot_0-1732848993427.png

 

Thanks!

Reply
Was this reply helpful? Yes No

‎11-29-2024 12:58 AM

HP Recommended

Hello @Pot-Pot ,

 

Our partner Microsoft would need to answer this question to my knowledge.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No

‎11-29-2024 02:39 AM

HP Recommended

Hello @Pot-Pot ,

 

just to reiterate on this, our Partner Zoom as an example has no issues picking up the defined camera names from our PolyOS in their Application.

Zoom Android App 6.2.5 (5813) / TC 6.2.6 (3164)

SteffenBaierUK_0-1732873063687.png

PolyOS 4.4 / TCOS 6.4:

SteffenBaierUK_1-1732873087899.png

SteffenBaierUK_2-1732873105452.png

 

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.