EagleEye Acoustic camera

[Anonymous]

I have an issue with a RPG300 unit. The unit will jam the moment the camera is connected to the unit. i.e. the remote will stop functioning.

Pressing any of the buttons will not result in anything. When the camera is disconnected the unit will function without issues.

As for the unit itself it seems to be fine.

Also is the camera needed for the remote to function.

The blue LED blinks when the remote buttons are pressed.

Does the RPG unit in itself contain an IR receiver OR does it only work through the camera 

[Polycom_Video_E]

Please make sure your RealPresence Group 300 is at the current software version, 4.0.2.  The EagleEye Acoustic requires at least version 4.0.1.

With the Group Series there is an IR receiver in the chassis between the power button and the LED.