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‎08-08-2015 08:57 AM

HP Recommended
I have just upgraded to Real Presence 700s from VS 4000s. I seem to be getting some errors and need help explaining them to my networking guy.
4 REPLIES 4

‎08-09-2015 12:40 AM

HP Recommended

Hello SCC-Russ,

welcome to the Polycom Community.

Simply show them page 176 of the Real Presence Admin guide => here <=

 

There is further reference about this in the guide.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎08-11-2015 12:07 AM

HP Recommended

The document in the link below might give you some insight as to why you're seeing what you are in the call statistics.  

 

Also, it looks like you're having packet loss but only in one direction.  That's a very typical scenario where you have a duplex mismatch.  You might want to check and make sure that you do not have a duplex mismatch in the path between the two systems.

 

http://knowledgebase-iframe.polycom.com/kb/viewdocument.do?noCount=true&externalId=15992&sliceId=1&c...

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‎08-11-2015 08:28 AM

HP Recommended

Thanks! I will take a look and let everyone know. 

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‎08-11-2015 08:29 AM

HP Recommended

Awesome! Thank you! I will studey the document and let my network person know! 

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