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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!

‎04-04-2025 01:07 AM

HP Recommended

I have gotten lots of feedback during video conferencing that our studio X30 internal microphones are not too great and are quite muffled and scratchy. I was looking into getting an expansion microphone but decided to check if it was something that would be compatible but I can't find if anything would be compatible or if there are only certain microphones that are. Is there anyone familiar with this issue and has dealt with it before? I don't want to have to buy all new video conferencing for the board rooms but if there are no external microphones that are compatible it may seem to be the only way. If you have any knowledge if the Poly Trio C60 RE compatible?

 

Please help

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1 REPLY 1

‎04-04-2025 01:18 AM

HP Recommended

Hello @voiceislife ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product or the Partner application version you use. For example Microsoft Teams, Zoom Rooms, Poly SIP/H.323 mode etc.

 

This is important, especially in the future, when someone finds this post in days, months, or years.

 

Please do not simply edit the original post, but reply with the versions.

 

In the FAQ or the Read 1st section, we remind users why this is important.

 

Our FAQ also has:

 

Aug 13, 2024 Question: Is there a guide or overview for supported and compatible peripherals for a G62, G7500, or Poly Studio X family, and what Provider or Partner Mode are these supported?

Resolution: Please check >here<

 

The Provider is important as it depends on what peripherals can be used.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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