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HP Recommended

My microphone goes in and out all the time. I have hade the entire codec replced it worked fine for awhile then it started up again same problem.  Sometimes I can reboot and it comes back on and works with no problem other times I unplug the mic and plug it back-up and it reconnects. Has anyone else experienced this problem? Does anyone have any in-site to this problem all help would be greatly appreciated.

 

V/r

Chris Reese

1 REPLY 1
HP Recommended

What kind of microphone?  If you are talking about the HDX microphone array I would guess the Walta connection is not all the way in on either the microphone or the codec.  Make sure it is inserted the right direction and that it is pushed all the way in. 

 

If the cable has been forced in upside down it could be the issue.

 

Are you using the standard Polycom provided cables or a custom cable?

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