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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

We have been having issues with our external sites not being able to connect with our RMX.  They can dial the IP string and it rings and rings.  They try this a few times, and then finally on about the 8th time it finally connects.  We have gone ino the VBP and nothing has been changed as far as the side gatekeeper address.  This problem has only started occuring in the last week.  Thanks.

2 REPLIES 2
HP Recommended

Hello jimmygai,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

In addition it would also help if you could specify what models are being used that fail to dial into the RMX.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

We are using version 8.4.0.62935 of the RMX.

The model dialing in is the RealPresenceDesktop and  HDX8000. 

 

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