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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎11-08-2023 06:44 AM

HP Recommended

Hello two part questions -

 

1. Will there be a method in the future to include the TC8 during a Factory reset via Web Gui from the Poly Device X50/G7500?

2. With the latest firmware, Scheduled restart was included, would there be a plan in the future to implement "Restart All" functionality vs just restarting the codec?

Thanks in advance

Dan Petrillo
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-08-2023 06:47 AM

HP Recommended

Hello @DanielPetrillo ,

 

welcome back to the HP Poly community.

 

We cannot discuss unreleased software or potential enhancements via the HP Poly community as some of these may require an NDA.

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎11-08-2023 06:47 AM

HP Recommended

Hello @DanielPetrillo ,

 

welcome back to the HP Poly community.

 

We cannot discuss unreleased software or potential enhancements via the HP Poly community as some of these may require an NDA.

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No

‎11-08-2023 06:58 AM - edited ‎11-08-2023 09:16 AM

HP Recommended

Great thank you for the update Steffen! 

Dan Petrillo
Was this reply helpful? Yes No

‎11-08-2023 10:06 AM

HP Recommended

Hello @DanielPetrillo ,

 

via the REST API you can reboot both.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.