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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎09-18-2023 06:24 AM

HP Recommended

Good afternoon,

 

I opened a service case in the Poly support, which has been closed later. I would like to update/reopen it, because we have some additional information concerning the camera, which has been subject of this ticket.

In the current HP support website I can't find an appropriate way to do it. Can you guide me how can I carry on with the service procedure for this camera?

 

Best regards,

 

Michal Moraszczyk

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-19-2023 05:55 AM

HP Recommended

Hello Michal,

 

Please follow below process to raise new case.

 

 

Hiralkumar_0-1695124256170.png

 

 

 

 

Hiralkumar_1-1695124256181.png

 

 

 

Hiralkumar_2-1695124256187.png

 

 

 

Hiralkumar_3-1695124256195.png

 

 

Hiralkumar_4-1695124256201.png

 

Hiralkumar_5-1695124256208.png

 

 

Hiralkumar_6-1695124256217.png

  • Chat option for opening new/existing case   

 

Hiralkumar_7-1695124337481.png

 

Hiral Patel
Technical Support Specialist

 

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎09-19-2023 05:55 AM

HP Recommended

Hello Michal,

 

Please follow below process to raise new case.

 

 

Hiralkumar_0-1695124256170.png

 

 

 

 

Hiralkumar_1-1695124256181.png

 

 

 

Hiralkumar_2-1695124256187.png

 

 

 

Hiralkumar_3-1695124256195.png

 

 

Hiralkumar_4-1695124256201.png

 

Hiralkumar_5-1695124256208.png

 

 

Hiralkumar_6-1695124256217.png

  • Chat option for opening new/existing case   

 

Hiralkumar_7-1695124337481.png

 

Hiral Patel
Technical Support Specialist

 

1 person found this reply helpful
Was this reply helpful? Yes No
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