Solved: G9+TC10+Crestron - HP Support Community

DanL7 · ‎06-05-2025

I'm trying to design a system for a client using a G9 +tc10 combo where the tc10 is connected to the rooms AV control (crestron)

From my understanding we can connect the tc10 and crestron controller to the same network fine, can the PoE port on the g9 connect to the same network or use a usb adapter? The port is link local so might have issues connecting to the same subnet as our crestron/tc10 ip range

https://docs.poly.com/bundle/avcontrol-ag-current/page/poly-av-control-features.html

SteffenBaierUK · ‎06-05-2025

Hello @DanL7 ,

Welcome to the HP Poly community.

The document you reference is for HP Poly MTRoA aka Studio X, G7500 or G62. You are trying to design a MTRoW aka the HP G9 running Windows.

I would suggest you work with a HP Poly reseller.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎06-05-2025

Hello @DanL7 ,

Welcome to the HP Poly community.

The document you reference is for HP Poly MTRoA aka Studio X, G7500 or G62. You are trying to design a MTRoW aka the HP G9 running Windows.

I would suggest you work with a HP Poly reseller.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

G9+TC10+Crestron

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