• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi,

I had a GS500 with version 5.0.2 registered to Lync 2013 and Lync interoperability license installed. basically the GS able to call  any Lync client and also able to escalate the call to the AV MCU when it add another Lync client to the call.

 

the problem that if the GS500 is trying the add a PSTN call through Lync "Lync integrate with PSTN GW" to the current call with Lync client, the call is escallated to the AV MCU and both GS500 and Lync client are on the AV MCU but the PSTN call doen't complete.

 

if the GS500 dial a PSTN call first then it is not able to add any other participants to the call.

 

any advise what could be the problem?

1 REPLY 1
HP Recommended

Hello Ahmed,

welcome back to the Polycom Community.

As you may be aware this is already logged under 1-1699284751  and has been raised as a P1 and is with our Engineering team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.