• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Be the first to explore and join the conversation on our brand-new Poly Support Community Blog, Click here It's live now!!
HP Recommended

We have a RealPresence Group500 conected with a IP7000, while it works as expected we encountered a few problems with it.

1) If we plug the microphone array cable to the IP7000 without restarting it, the group500 wont recongnize it.

2)Once the IP7000+Group500 are conected two softkeys apear on the IP7000, one to start a video call and one to start an audio one. The video softkey works as expected, the audio one allows us to dial but when we try to make the call nothing happens, the input to start the call is ignored be it by the softkey or the actual "green phone" key on the IP7000. Whats strange about this is that we are able to make audio calls by simply dialing the number, waiting for the prompt to ask us if its an audio or video call and selecting audio.

 

Thanks.

2 REPLIES 2
HP Recommended

Hello PHSIT,

welcome to the Polycom Community.

It is always useful to include the currently used software version of all devices involved as this may affect the reply that can be given.

 

The Group Series and a SSIP7000 in combination require a certain Software version to operate together.

 

  • For the group series I would recommend the latest 4.1.3 software

  • For the SSIP7000 I recommend the UCS 4.0.4 (check the links in my signature for any VoIP related issues like updating etc.)

The Audio call option is usually for a registered SIP extension on the SSIP7000 itself to utilize it as a stand alone conference phone without the need to use the Group Series all together.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Is the SoundStation IP 7000 configured to work with your call manager?  that is the purpose of the Audio call button. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.