Group 500 Lync integration problem

[Anonymous]

I am currently working on setting up our existing Group Series 500 to work with our new on premise Lync 2013 server. I have purchased and installed the RTV/CCCP license and followed the Polycom documentation to create an Active Directory account for the room, configure SIP, Exchange integration, Directory server etc. When i look at diagnostics on the web interface everything reports as being connected and authenticated succesfully but no matter what i try, the calendar view on the group 500 always shows "no meetings". I have tried creating both Lync and non-lync meetings by logging in with the account in question, i've also configured auto-accept of meeting requests for that account and sent invites to both Lync and non-Lync meetings, but nothing seems to work.

Any advice would be really appreciated.

[Anonymous]

So your question is basically on Polycom RPG 500 with LYNC client or your concern is regarding calendring integration.

Please specify you concern to give appropriate response of this post.

BR

Yash Pal

[Anonymous]

Hi Yash,

Thanks for your response, I made the mistake of presuming that the two were both part of the Lync integration side of things. Its actually the calendaring service that I need assistance with, the calendaring service registration status says "registered" but any events i add to the calendar don't appear on the group series.

Thanks

James

[Anonymous]

Hi, just a polite nudge on this to see if you're able to assist?

Thanks

James

[Anonymous]

Hi James,
I am afraid that I cannot help but you are not alone. We have exactly the same setup and issue ... calendar does not show anything.

Even more worth ... if you define the mail address and it is the same like the H.323 contact the Polycom "crashes". Crazy ... we have already done everything pssobile thus upgraded the system to the latest versions and also in the meantime "downgrade" again.

Nothing ... no help possible from anyone?

Regards,

Manfred

[Anonymous · Accepted solution]

Well, i'm rather embarrased but willing to hold my hands up to this one.... it turns out the reason I couldn't see any appointments in my calendaring view on the group 500 is because the date was set one day ahead, so i was booking things for today and the group 500 was treating them as yesterdays appointments! I was sure i'd checked that a couple of times but clearly not, hopefully this might help someone else.

Thanks

James

[Anonymous]

Hi James,

I am having the same issues, however the dates are all set correct on the calendar. is there a specific setting you change to allow this to work. 

Kind regards,

Joel

[Anonymous]

No one can help. Can someone in support please help.

[SteffenBaierUK]

Hello heart lion

If you require urgent support please open a ticket via your Polycom reseller.

Replied via a mobile device

[Anonymous]

Hi Guys,

I manage to fix this by changing the DNS to 8.8.8.8 then using the auto Discover button rather than the local exchange server FQDN or IP on the realpresence GS 500. Calender now working.