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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎08-07-2017 01:40 AM

HP Recommended

A customer has existing Polycom RealPresence Desktop service and this are registered with a server. They also want to integrate Polycom group series 500 with Polycom RealPresence Desktop. Now my questions are,

  1. What type of server and software need for registering the Real presence desktop?
  2. RealPresence Desktop can work in different network or only work in same network?
  3. Is it possible to integrate group 500 with Real Presence Desktop?
  4. What is the procedure of integration of group series 500 with RealPresence Desktop?
  5. Need any license for integration? 

 

I would be very grateful if you let me share those information.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-07-2017 01:53 AM

HP Recommended

Hello ibbulbul,

welcome to the Polycom Community.

Both the Group Series and the RealPresence Desktop register to Polycom infrastructure either via H.323 or SIP.

 

Both of these utilize industry standards and are compatible with the release note listed products that we tested.

 

As long as they are used in a routeable network no gatekeeper or similar is required for both of them to make calls. No license is needed as long as only H.323 or SIP is being used.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-07-2017 01:53 AM

HP Recommended

Hello ibbulbul,

welcome to the Polycom Community.

Both the Group Series and the RealPresence Desktop register to Polycom infrastructure either via H.323 or SIP.

 

Both of these utilize industry standards and are compatible with the release note listed products that we tested.

 

As long as they are used in a routeable network no gatekeeper or similar is required for both of them to make calls. No license is needed as long as only H.323 or SIP is being used.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-07-2017 02:53 AM

HP Recommended

Thanks for your reply.

For better knowing Which infrastructure i can select for registration?  Have any version issue with that?

For Multiple conferencing which license I have need?

Please suggets.

Was this reply helpful? Yes No

‎08-07-2017 02:56 AM

HP Recommended

Hello ibbulbul,

Restrictions and compatibility's are listed within the release notes matching the software version your products are running.

 

I simply suggest you contact a Polycom reseller in your region as they are specialized and can answer all your questions and sell you the relevant licenses.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.