• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎10-13-2016 07:50 AM

HP Recommended

Hi. Our client  just bought Group 500 device.
They connect their camera system through HDMI-HDCI adapter to G500 HDCI input - everything looks OK. Now they want to connect Group 500 HDMI 1 output to DV Lab DSC928 video switcher. And here the show begins.
1. When connecting HDMI 1 output to DSC928, video is horrible (HDMI 2 looks the same). Screenshot:
http://i68.tinypic.com/w012e9.png;

This video is currently being processed. Please try again in a few minutes.
(view in My Videos)

2. We tried maybe 5 different HDMI cables - some of them works better, some worse, but there is no clear view;
3. When G500 HDMI 1 output is connected directly to LCD monitor - everything is OK, view is clear;
4. We tried a lot of different video sources (laptops, HDMI cameras etc.) connect to DSC928 video switcher - everything looks cool;
5. We also tried few different HDMI spliters between G500 and DSC928 - nothing better happened.
6. At the end, we tried to connect another Group500 device - nothing happened.
7. Firmware upgrade from 5.1.20 to 6.0.0 didn't help.

So the question is:
Does Polycom Group 500 HDMI outputs supports EXACTLY 1920x1080i50? This one is chosen in web interface.

Doea anyone has some thoughts?

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.