• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Be the first to explore and join the conversation on our brand-new Poly Support Community Blog, Click here It's live now!!
HP Recommended

Hi. Our client  just bought Group 500 device.
They connect their camera system through HDMI-HDCI adapter to G500 HDCI input - everything looks OK. Now they want to connect Group 500 HDMI 1 output to DV Lab DSC928 video switcher. And here the show begins.
1. When connecting HDMI 1 output to DSC928, video is horrible (HDMI 2 looks the same). Screenshot:
http://i68.tinypic.com/w012e9.png;

This video is currently being processed. Please try again in a few minutes.
(view in My Videos)

2. We tried maybe 5 different HDMI cables - some of them works better, some worse, but there is no clear view;
3. When G500 HDMI 1 output is connected directly to LCD monitor - everything is OK, view is clear;
4. We tried a lot of different video sources (laptops, HDMI cameras etc.) connect to DSC928 video switcher - everything looks cool;
5. We also tried few different HDMI spliters between G500 and DSC928 - nothing better happened.
6. At the end, we tried to connect another Group500 device - nothing happened.
7. Firmware upgrade from 5.1.20 to 6.0.0 didn't help.

So the question is:
Does Polycom Group 500 HDMI outputs supports EXACTLY 1920x1080i50? This one is chosen in web interface.

Doea anyone has some thoughts?

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.