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HP Recommended

Hello all. I have some clients using Group 500s in their boardrooms with RP touches. They would like the ability to dial phone calls as well as video calls but do not have the budget for Crestron or soundstructure. Since the Group 500 has the ability to do SIP. Is it plausible or supported to register the Group 500 to their cloud PBX service ( Ring Central) via SIP? Has anyone attempted such a setup and if so which PBX provider was succesful? Running 6.1.3 on the codecs. Any help is appreciated.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello jestrada,

welcome to the Polycom Community.

The GroupSeries has the ability to simultaneously register to SIP and H.323

 

You may want to test this as some PABX's do not like the Video advertised in the SDP. From memory you can make an Audio only call on the Group.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

5 REPLIES 5
HP Recommended

Hello jestrada,

welcome to the Polycom Community.

The GroupSeries has the ability to simultaneously register to SIP and H.323

 

You may want to test this as some PABX's do not like the Video advertised in the SDP. From memory you can make an Audio only call on the Group.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
Awesome! Thank you for the help. We will be attempting to register the Group 500 to their Ring Central cloud PBX. I will update the thread if this is successful.
HP Recommended

Well we were able to successfully register the Group 500 to the clients Ring Central service via SIP. By creating a 3rd party profile in the Ring Central admin portal then inputing all info into the 500 it worked! Can now place phone calls from the GS500. Thanks!

HP Recommended

Hi, can you share how you did this?  I have a limited extension setup for a third party device on RingCentral and I have plugged in the settings on the SIP settings on the Group500 but can't get it to register.

 

Any tricks or special settings you needed?

 

Thanks.

HP Recommended

Hello jestrada37r

 

How difficult was it to get the Group 500 to register? And how has the video and call quality been for you?

 

Thanks!

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