• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

Hi Polycom Community,

 

I am in need an advise to confirm below behaviour observed on Polycom group 700.

 

First - The user tried to share a HDCP content - by write, it is confirmed will not display as the codec not supported.

 

Second - After connecting/sharing a non HDCP content - the group 700 still not shows and share content. An advise to stop the codec to from sharing first prior do a share using a non HDCP source is taken into consideration. The only way for group 700 to shows non HDCP content is to make a restart.

 

From here, my question is It is a normal behaviour of the Group 700 to require reboot/restart? the point is why needs restart to resolve the share content, as we already stop the share content of HDCP source in the first place?

 

 

2 REPLIES 2
HP Recommended

Hello Alfie,

welcome back to the Polycom Community.

 

Out of courtesy to other community members could I kindly ask you to follow up your original post => here <= via ticking the solution provided option if this is the case ?

 

That way other community members find this post easier when searching for a solution.

in regards of your new question it is always useful to include the currently used  Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read 1st ! Welcome to the Polycom standalone video endpoints support Forums!"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

Software Version is 4.3.1

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.