Group Series 300 system hang up

jrrambla · ‎10-26-2016

Hi,

Just would like to know what are the possible causes of Group Series systems that hangs up.

After bootup, as you can see the GS user interface it freezes (cannot navigate on the screen)

We did hard reset but still the same.

We had it repaired with Polycom (Out of warranty repair) and all is working now. Just would like to know the cause of the issue, so we can avoid this from happening again.

Thanks,

SteffenBaierUK · ‎10-26-2016

Hello jrrambla,

welcome back to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

The above is also stated in the "Read First"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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