• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Be the first to explore and join the conversation on our brand-new Poly Support Community Blog, Click here It's live now!!
HP Recommended

RealPresence Group Series500 

Hardware Version: 9

System Software: Release - 4.1.5-180072

Software Version: 1.88

 

 

Call Manager:  11.0.1.22900-14

 

I am currently trying to register my GS500 to my Cisco Call Manager. I followed the steps on this section "Register a Polycom RealPresence Immersive, Room, or
Desktop System with Cisco Unified CM " from this guide (https://support.polycom.com/global/documents/support/strategic_partner_solutions/Cisco_Solution_Depl...).

 

 

Currently from the Call Manager perspective, the device is currently not registered with an unknown status. 

 

From the Polycom perspective it says "Registration Failed". 

 

I am able to ping from and to my Call Manager. Any ideas on what i am missing? I have followed the steps on the guide and verified that I completed each step. 

 

Thank you in advance,

 

B

 

 

 

 

 

1 REPLY 1
HP Recommended

Attached are the logs if this helps.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.