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HP Recommended

We're using a Group Series 700 on firmware version 4.1.4 trying to connect to an old View Station but can't not see the far side video. I can hear their audio fine, and the far side with the View Station can hear and see me fine. When both sites connect through a bridge, everything is good, but point to point I can't see far side video.

 

We used other Group Series 700s on firmware 4.1.3 to connect to the same site with the View Station and that works point to point and over through the bridge. Could the problem be firmware related ? if so, can we roll back to 4.1.3, or is there an update beyond 4.1.4 ? thanks !

 

-Pan

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