• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎09-21-2023 12:18 AM - edited ‎09-21-2023 12:18 AM

HP Recommended
Product: G7500

HI everyone

I have a barco cx-50 connected to the HDMI input of a G7500 the issue is that when i use device mode there is only audio,to obtain video i have to change the resolution of the barco, and at each time i end the device mode session and enter it again i there is only audio to obtain video i need to change resolution again from barco.  But in content mode i do have video.  could it be resolution issue when in device mode or an EDID error btw the two device.

 

did someone experience this problem?

 

both devices running with their lastest firmware

Tags (2)
1 REPLY 1

‎09-21-2023 09:18 AM

HP Recommended

we also experience resolution problems on the G7500 with the firmware 4.x. We didnt have these issues on firmware 3.14. Two cases still under review with poly

1 person found this reply helpful
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.