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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hey Guys,

 

Has anyone ever had a (fairly new) HDX 4500 camera start freezing up on them?  I'm having this issue right now...  If I power cycle the system, the camera may work for a few hours.  After that, it becomes unresponsive and I just see a freeze frame of what the camera last saw when it worked on the screen.  Here's some messages from the log file...

 

 

1 REPLY 1
HP Recommended

If the unit is less than a year old it should still be under a support contract.

 

Please give Polycom support a call at the number below:

 

http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html

 

we would be glad to discuss the problem with you.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.