Solved: Re: HDX 6000 - first test - HP Support Community

Anonymous · ‎06-18-2014

Complete newbie here,

We just purchased an HDX 6000 system. Connections are fine system boots up and looks good.

The system detects an IP address that is (of course) on our local network (I can access it remotely at that address).

Trying the test numbers seems to work tried 140.242.250.201 and got a response, what should I expect?

Is there a way to test sound? I would like to make sure before a meeting with our office in France on Monday (we are in the US)

Many thanks

Geoff

Anonymous · ‎06-19-2014

Its OK thanks for the response, the problem was the setting of the NAT translation. I was working only with the remote and coiuld not find where to set that. When I went to the web interface I found it under Network>IP Network, set it to Auto and it found our public IP address - everything now works - thanks!

Geoff

View solution in original post

Anonymous · ‎06-18-2014

So its not working - I should be getting both video and audio from the test addresses - I am not, - just a blank screen but no error messages not much help really.

Do I need to manually enter our Public WAN address? There is no information on this that I have found, every video just glosses over this and assumes that the local address will work.

Real-Presence auto configures everything and it works great on a laptop here...

Any help with this?

Geoff

SteffenBaierUK · ‎06-18-2014

Hello Geoff,

welcome to the Polycom Community.

Please try to utilize the community search with keywords like "port" or "firewall".

The HDX Admin guide list's all the ports that are required.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Anonymous · ‎06-19-2014

Its OK thanks for the response, the problem was the setting of the NAT translation. I was working only with the remote and coiuld not find where to set that. When I went to the web interface I found it under Network>IP Network, set it to Auto and it found our public IP address - everything now works - thanks!

Geoff

HDX 6000 - first test

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