HDX 7000 HD Qos and upgrade

[Anonymous]

hardware version c

release 3.1.0.1-31003

I can do upgrade a new vercion 3.1.2?

another question,  What is the best configuration for Qos; diffserv or precedence ip? actually i use diffserv 41, and the quality of video is good, but i have problems with audio, the problem is i see  the video but i have audio delay

thanks

[Polycom_Video_E · Accepted solution]

You can upgrade to the current HDX software.  And since you are at the 3.1.x already you will be entitled to the update.  Anytime the change is beyond the first two digits then it is an upgrade and everyone is entitled.  If it is a digit on either side of the first 'dot' that is an upgrade and entitlement is based upon your service agreement. 

The type of QoS is determined by the network you are running on.  Check with your IT department on what type you should b using and the parameters you should use.

[Anonymous]

Do you have a recipe for upgrade??

how many time takes the upgrade?

thanks

[Polycom_Video_E]

please refer to the document on the web site called Installing Software and options...

it is here:  Software guide

[Polycom_Video_E]

upgrades on the HDX take about 15-20 minutes.

[Anonymous]

thanks for your help