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HP Recommended

Hi,

I'm using a polycom HDX 7000 HD with H323 protocol and it works fine.

I need today to connect the HDX 7000 with an asterisk pabx server with the SIP protocol.

With this asterisk server I've already connected softphones and cisco phones and an SIP trunk. Everythink works, only the HDX 7000 dont whant to register itself with asterisk.

I've a message "can't connect to the Registrar Server"

 

Did anyone  already succed to connect a HDX 7000 with an asterisk SIP server ?

 

Best regards

Stephane

 

4 REPLIES 4
HP Recommended

Hello @Stephanec ,

 

Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.


Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible


Please ensure you familiarise yourself with the FAQ’s listed in my signature for your convenience.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi,

 

Here is more details about my HDX 7000 HD

System Name:Perf Tarnos
Localized System Name:Perf Tarnos
IP Address (IPv4) 
    IP Video Number:192.168.4.151
    Public Address:185.xxx.xxx.xxx
IP Address (IPv6) 
    Link-Local: 
    Site-Local: 
    Global Address: 
Serial Number:821417419F41CN
Software Version:Release - 3.1.14-56008
MAC Address:00:E0:DB:41:9F:41
Model:HDX 7000 HD
Hardware Version:D
Current Date:25-3-2022
Time:13:41
Country:France
Network Interface Type:None
ISDN Switch Protocol: 
Camera:PAL
Microphone Version:1:0.33

 

I'm using Asterisk 18.3.0 provided by FreePBX 15.0.17.34 as SIP server

 

HP Recommended

Hello @Stephanec ,

 

We still do not know if you want to register via H.323 or SIP. Asterisk usually does not have H.323 active. 

 

With SIP it should just work

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi,

 

Problem solved !

My concern was about the SIP registration.

I found this in the logs

2022-03-28 13:16:57] WARNING[2298] res_pjsip_registrar.c: Endpoint 'anonymous' (192.168.4.151:5060) has no configured AORs
 
In fact in the HDX 7000 the login was wrong so it try to registrer itself as 'anonymous' and that wasn't allow by the SIP server.
 
With the good username/password the logs changed :
[2022-03-28 13:17:00] VERBOSE[2298] res_pjsip_registrar.c: Added contact 'sip:102@192.168.4.151:5060' to AOR '102' with expiration of 300 seconds
[2022-03-28 13:17:00] VERBOSE[2298] res_pjsip/pjsip_configuration.c: Endpoint 102 is now Reachable
[2022-03-28 13:17:00] VERBOSE[2298] res_pjsip/pjsip_options.c: Contact 102/sip:102@192.168.4.151:5060 is now Reachable. RTT: 80.293 msec
 
Thank you
 
Stephane
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.