HDX 7000 HD with Asterisk

[Anonymous]

Hi,

I'm using a polycom HDX 7000 HD with H323 protocol and it works fine.

I need today to connect the HDX 7000 with an asterisk pabx server with the SIP protocol.

With this asterisk server I've already connected softphones and cisco phones and an SIP trunk. Everythink works, only the HDX 7000 dont whant to register itself with asterisk.

I've a message "can't connect to the Registrar Server"

Did anyone  already succed to connect a HDX 7000 with an asterisk SIP server ?

Best regards

Stephane

[SteffenBaierUK]

Hello @Stephanec ,

Welcome to the Poly Community.

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Steffen Baier

[Anonymous]

Hi,

Here is more details about my HDX 7000 HD

System Name:	Perf Tarnos
Localized System Name:	Perf Tarnos
IP Address (IPv4)
IP Video Number:	192.168.4.151
Public Address:	185.xxx.xxx.xxx
IP Address (IPv6)
Link-Local:
Site-Local:
Global Address:
Serial Number:	821417419F41CN
Software Version:	Release - 3.1.14-56008
MAC Address:	00:E0:DB:41:9F:41
Model:	HDX 7000 HD
Hardware Version:	D
Current Date:	25-3-2022
Time:	13:41
Country:	France
Network Interface Type:	None
ISDN Switch Protocol:
Camera:	PAL
Microphone Version:	1:0.33

I'm using Asterisk 18.3.0 provided by FreePBX 15.0.17.34 as SIP server

[SteffenBaierUK]

Hello @Stephanec ,

We still do not know if you want to register via H.323 or SIP. Asterisk usually does not have H.323 active. 

With SIP it should just work

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Anonymous]

Hi,

Problem solved !

My concern was about the SIP registration.

I found this in the logs

2022-03-28 13:16:57] WARNING[2298] res_pjsip_registrar.c: Endpoint 'anonymous' (192.168.4.151:5060) has no configured AORs

In fact in the HDX 7000 the login was wrong so it try to registrer itself as 'anonymous' and that wasn't allow by the SIP server.

With the good username/password the logs changed :

[2022-03-28 13:17:00] VERBOSE[2298] res_pjsip_registrar.c: Added contact 'sip:102@192.168.4.151:5060' to AOR '102' with expiration of 300 seconds
[2022-03-28 13:17:00] VERBOSE[2298] res_pjsip/pjsip_configuration.c: Endpoint 102 is now Reachable
[2022-03-28 13:17:00] VERBOSE[2298] res_pjsip/pjsip_options.c: Contact 102/sip:102@192.168.4.151:5060 is now Reachable. RTT: 80.293 msec

Thank you

Stephane