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HP Recommended

Hi, I need to set up a HDX 7000 to receive IP calls. I can make IP calls and have set the device up for ISDN incoming and outgoing but just need a walk through guide for what I need to set on the Router and the HDX7000.

 

Can anyone help me with this or point me in the direction or instructions on the polycom website please?

10 REPLIES 10
HP Recommended

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/pro...

page 2-22

 

Summary:

 

1. Check Fixed ports

2. open all necessary ports in you firewall. (1720+range from HDX)

3. Forward this ports from external address you NAT to internal address of you HDX (In Netgear)

4. Nat Configuration - Manual

5. Specify External address of you NAT in NAT Configuration Field

6. Uncheck  Nat is H.323 Compatible

HP Recommended

Hi there 🙂

on the HDX navigate to:

  • Admin Settings / Network / IP Network / Firewall
  • on this page enable "fixed Ports"
  • set NAT configuration to "auto" (your public WAN ip should appear under the field, if not, set the value to manual and enter your WAN IP adress)
  • if checked, disable NAT is h.323 compatible

on your netgear:

If all settings are correct, you should be able to dial to VTCtest.com (71.14.2.157 or 71.14.2.158) for testing.

 

Edit: Ovg was faster than me 🙂

 

HP Recommended

Thank you both very much - will have a crack at this and let you know how I get on.

HP Recommended

Thanks to both OVG and Uwe_Ansmann - help was very clear and useful.

 

Sadly got a slight problem

When dialling on the same network (and Dialling external IP) I can hook up from “Polycom RealPresence Desktop (PRD)” to the HDX 7000 perfectly.

 

When dialling the HDX External IP from “PRD” on a separate network (tried two different home networks) the HDX 7000 rings but will not answer even when clicking answer – tried on 256Kpbs and Audio only but still won’t answer.  Vice Versa when calling “PRD” from HDX 7000 the "PRD" rings but won’t answer.

 

Not sure if this is HDX 7000 software update required or just my poor firewall configuration. Attached is a copy of the firewall rules.

 

Any help much appriciated

HP Recommended

I faced this  problem before  & got its solution also, so contact  me to solve your issue easily.

HP Recommended

Hello smithseo ,

welcome to the Polycom Community.
 
Is there a reason why you would not post the solution in public rather than asking a user to contact you directly ?

 

This will not help others.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I have faced this issue, i also want the solution. Please reply.

HP Recommended

@smithseo wrote:

I faced this  problem before  & got its solution also, so contact  me to solve your issue easily.


Hello smithseo ,

you seem confused as your last reply was the quoted post from above.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
I have the same issue, please help me.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.