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HP Recommended

Hi. I have HDX7000 SW ver 3.1.0_ne.

 

I manually create a set of contacts in the "Favorites" in local Directory and export them to XML file.

But after system restart Directory was empty! Only test contacts was present.

I have tried import contacts from XML - but they doesnt imported.

 

5 REPLIES 5
HP Recommended

Do you use the Directory Import/Export function of the WebUI under Utilities?

HP Recommended

Yes, of course. It exports  but doesnt imports exported file.

After manual adding and system restart all changes lost.

 

HP Recommended

Hi there,

 

Please go to the following and check if Favotires has been enabled to be visible in the Directory of the HDX Unit:

 

Admin Settings --> System Settings --> Tick the Checkbox next to "Display Favorites in Directory:"

 

Kind Regards,

HP Recommended

We are having the same issue on a HDX 6000, cannot save local directory, favorites. We enter them, after a restart all disappear. Have tried recommendation and still have no idea what is happening.

HP Recommended

Hello carlanl,

welcome to the Polycom Community.

The original poster stated his software is 3.1.0

 

I would suggest, as we do not know what Software level you are on, to upgrade to the latest version, at present 3.1.2, and re-test.

 

If it still fails please work with your Polycom reseller and/or Polycom support directly to troubleshoot this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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