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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

I want to use the HXD 7000 standard VC unit as an audio conferencing end point. I have the bridge number but when I dial it I get no response. I have tested the audio by dialling a mobile and it works fine.

 

Any ideas why the VC unit is not connecting to the audio bridge.

 

Also once I connect I need to be able to enter DTMF tones in order to access the bridge (they are pin proctected).

Any assistance is appreciated.

 

Thanks 

2 REPLIES 2
HP Recommended

Hello jazza55555,

welcome to the Polycom Community.

What kind of call is this?

 

  • H.323

  • SIP

  • LYNC


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen Baier

The voice call will be over ISDN connectivity.

 

Thanks

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