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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello, we are having issues with audio.  We have video and the FW is wide open.  Is there anything else we can check to troublshoot this?  Thanks for any insight.

2 REPLIES 2
HP Recommended

You did not provide much to go on - Is there no audio being received or being transmitted to the far end?

First thing is to determine which side is at fault. Try a local loop on your HDX.  This is found using the remote control.  Go to System> Diagnostics>Network>local Loop....

This will have your system call itself - it is internal only and does not go out over the network.  From here you should be able to see and hear yourself.  if there is a local speaker issue then you can troubleshoot. If not then perhaps the farside is not sending audio.

HP Recommended

Also look at the DIagnostics, Audio, Audio meters to see if you see audio on the various components, both on the near end and the far end.  See if you have outbound audio at the near site and inbound audio at the far site.

 

It is available via the web UI.

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