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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

We have an established network with Cisco infrastructure and Polycom/Cisco endpoints that has been operating for 2 years without this issue but recently I've had users from several sites call in and complain that a "Login Failed" message keeps appearing during calls. I have read from the latest software release notes that this is an issue with encryption not being enabled on both ends and that it was fixed.

 

I've tried a number of encryption configurations but they don't seem to be solving the problem. I don't have access to the latest software release and I'm wondering the following:

 

1. Is there a way to address this problem with the latest software?

2. Why has this only appeared recently when no changes have taken place on our network?

 

System Software: Release - 2.5.0.8-4035

 

Thanks,
Mike

3 REPLIES 3
HP Recommended

Hello Mike,

welcome  back to the Polycom Community.

It is always useful to include the currently used software version as issue experienced may already be addressed in a newer release. This also allows yourself and others to check against current software release notes.

It is also helpful to follow up older post like this one => here <= so other users can profit from the replies provided.


Best Regards

Steffen Baier

Polycom Global Services

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

1. Release - 2.5.0.8-4035

2. Old post followed up.

HP Recommended

Hello Mike,

that is a rather old software and you should try at least 2.6.1.3 as this is still within the same platform.

 

If you have a maintenance contract I suggest to upgrade to the laste 3.x.x Software as this addresses some other issues.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.