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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

We have about 19 units deployed across our campuses. Most of them stay on with no problems, but a few of them seem to power off completely instead of just going to sleep. I can't seem to find any option in the settings that would control this. Can anyone help me out? I don't want my units powering off, if I can't always access the web interface or connect a location, what's the point?

 

All units are running software version 3.1.2

 

Any help would be greatly appreciated.

1 REPLY 1
HP Recommended

Are the HDX systems controlled by a control panel such as Crestron or AMX?  There is an API command to power the HDX down, perhaps there may be an incorrectly programmed command?

 

Also the remote control can shut the system down.  We will need more info.

 

In any case we would need to see the HDX logs to investigate further.  Please contact Polycom Support and we will be glad to take a look.

 

See this link for support centers in your area.

 

http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html

 

Ken....

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