• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi Community! 

We have a HDX 8000 Revision B and since few days we got weird red bar flickering in the screen and on the near side during a call. Did someone already see this? We tried change the camera and the cables with no luck. 

 

Thanks!

4 REPLIES 4
HP Recommended

hi itneuf ,

What is the software version running on the HDX box ?

HP Recommended

Hi Karthik,

We are running the latest version who is 3.1.12. The serial number starts with 881025.

We tried a factory reset and a full software reinstall without success.

Thanks!

HP Recommended
hi itneuf,

If there is another working HDX box in your premises then it would help to see by interchanging the camera and cables with that unit to see the results.

HP Recommended

Finally, the unit was RMA by Polycom. Thanks!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.