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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi,

 

Does anyone know how to SHUTDOWN a HDX8000 via Telnet and also how to it back on?

 

I can only restart it or wake from sleep but not shutdown or turn on (something similar to wake on lan).  Any help/work around would be much appreciated.  Thanks.

6 REPLIES 6
HP Recommended

We have no Telnet or API command for “power down” so the best method might be to send a command via IR emitter to the HDX/Camera to power-off the HDX.

Our HDX can respond to a query message about status… and then the IR sequence could be sent to power the system off.

From page C-5 of the HDX-IRM

Power      100111    27H          Even

 

 

HP Recommended

Thanks for the reply Kendo.

 

Could you tell me how I would go about sending a command via the IR emitter please?  Thanks.

 

So I assume there is no way to powering up the unit remotely then correct?

HP Recommended

The HDX hand held remote is an IR device. Other devices on the market such as AMX or Crestron controlers can emulate the IR functions of the Polycom remote

 

When powered down via the IR remote, you can only wake it via IR or the front power button. API communication over IP or serial is not active.

HP Recommended

Thanks Kendo.

HP Recommended

Hi!
I encountered a similar problem. And I do not understand how to send a command to IR transmitter via telnet. Can you help me please?

HP Recommended

Hello Somebody_Someone,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

Jun 23,2014 Question: Can I use a API with a HDX or RealPresence Group Series video systems?

Answer: Please check the relevant Integrator's Reference Manual => here <=. Please note that the Telnet Port 24 is being used.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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